FAQ
Quick answers about custom strings, SRS service, turnaround, materials, ordering, and care.
Common Questions
Turnaround can vary based on season, order volume, and build type.
View Turnaround Times →We use premium string materials and serving selected for stability, performance, and consistency.
Explore Materials →SRS stands for Squatch Refinement Service. It is our premium bow service package including teardown, cleaning, inspection, lubrication, string install, tune, and return-ready service.
Learn About SRS →All strings settle to some degree, but our process is designed to reduce unnecessary movement and improve consistency.
Learn More →Yes. Dealers can log in with the email we have on file and order through the website with dealer pricing applied.
Dealer Information →Yes. If there is a problem with your order or build, contact us with your order details and photos so we can review it.
Warranty & Care Info →Still Need Help?
Bow model, string colors, order questions, SRS questions, dealer setup, or warranty support — send it over and we’ll help.
Contact Us →